http://www.helimate.com.au/
1300 837 606

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Enabling Cookies

Internet Explorer 7.x

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  6. Click OK

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Internet Explorer 6.x

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Mozilla/Firefox

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  6. Save changes by clicking Ok.

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Opera 7.x

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  5. Save changes by clicking Ok

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Super Easy Returns Policy


THE RETURN PROCESS - 4 EASY STEPS


I've changed my mind, can I return my product?
Yes, we allow this. Most companies wont allow this, but we are happy to provide this cooling off period. As long as the product is in brand new condition and hasn't been opened or used, we will allow you to return it. Please note that all returns are for the product only and don't include the shipping costs. Please contact us within 7 days of receiving your product.


My product is damaged or not working properly. What do I do?
Sometimes the product you receive may have been damaged in transit or is not working properly. This is covered under our 30 day warranty. Firstly please contact us, our support team may be able to help get your product working properly. If not, we will either repair the unit or send you a brand new one.


I want to cancel my order. Can I cancel it?
As long as the product has not been sent, we can cancel it and refund your money. Please contact us asap if you wish to cancel. If the item has been sent from our warehouse, please wait for the item to arrive, then we can organise a return.


Full 30 Day Warranty
All of our products are covered by a 30 day warranty against manufacturing defects. We will repair or replace any faulty items. The warranty does not cover against crash related damage.

If you are giving a product as a gift, the warranty will begin from the day the present is opened. For example - for all Christmas orders, the 30 day warranty will begin on Christmas Day. Please leave a note in the comments section of the checkout with the date it will be given as a present.


If you need to return a product, here's how to do it:

1. First, contact our support team so that we can assess your returns claim.

2. If a return is applicable, a unique Return Merchandise Authorisation (RMA) number will be issued to you.

3. Our support team will give you all the details you require to complete the return.

4. Once an RMA number is issued, customers have 14 days to return the product back to our office. We will take care of the rest.

* Any items returned to our office without an RMA number will not be accepted or processed. Please ensure you contact our support team and get issued an RMA number before returning an item.

Estimated Delivery Times
NSW Sydney: 2-4 days
NSW Country: 2-5 days
VIC Melbourne: 2-3 days
VIC Country: 2-5 days
ACT Canberra: 2-5 days
ACT Country: 2-5 days
QLD Brisbane: 2-4 days
QLD Far North: 3-7 days
SA Adelaide: 2-4 days
SA Country: 2-5 days
WA Perth: 3-7 days
WA Country: 4-9 days
TAS: 2-6 days
NT: 4-9 days

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